Terms & Conditions

These Terms and Conditions apply to all course bookings made via this website.

About Us

This website is operated by Performance Craft Collective Limited, trading as The Festival of Voice (“we”, “us”, “our”). Registered Company No. 16986205

By making a booking on this website, you agree to be bound by these Terms and Conditions.

1. Course Bookings

All bookings are subject to availability.

A booking is confirmed only once payment has been successfully received and you have received written confirmation by email.

2. Fees & Payment

If registering for a place before 17th April 2026, participants can choose to pay either the full Festival Pass fee at the time of booking or can utilise our Payment Plan option.

If paying in full:
- A 15% non-refundable deposit is charged as part of your Festival Pass
If paying via the Payment Plan:
- A 15% non-refundable deposit is required to secure your place
- Second instalment of 42.5% is due 30 days after your inital payment
- Final instalment of 42.5% is due 60 days after making your initial payment
  - e.g. if a deposit is paid on 3rd March 2026, the second instalment is due on 2nd April 2026 and final instalment is due on 2nd May.

If registering for a place after 17th April 2026, the full Festival Pass fee must be paid upfront to secure your place.

Prices may be displayed and charged in different currencies depending on your location. Any currency conversion fees are the responsibility of the participant.

3. Cancellations & Refunds

The 15% deposit is non-refundable under all circumstances, including cancellation by the participant.
Any refund of fees paid beyond the deposit is subject to the cancellation terms below.
Refunds, where applicable, will be issued to the original payment method.

3a. Cancellations by the Participant

If you need to cancel your booking, you must notify us in writing.
Cancellations made more than one month before the course start date may be eligible for a refund of fees paid minus the non-refundable deposit.
Cancellations made within one month of the course start date will be subject to a 75% cancellation charge.
Cancellations made within two weeks of the course start date will be subject to a 100% cancellation charge.

3b. Cancellations or Changes by Us

We reserve the right to cancel or make reasonable changes to a course (including staff, venue, or schedule) if circumstances beyond our control require it.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. This includes, but is not limited to:

pandemics or epidemics, public health restrictions, acts of government, changes in law, travel disruption, strikes, natural disasters, fire, flood, severe weather, war, terrorism, or the unavailability of venues or essential personnel.

Where such circumstances arise, we reserve the right to cancel, postpone, relocate, or amend a course. In these cases, participants will be offered either:

a transfer to a future course (subject to availability), or
a full refund

We are not responsible for additional costs incurred by participants (such as travel or accommodation).

4. Course Participation

Participants are expected to:

engage respectfully with staff and fellow participants,
follow reasonable instructions related to health, safety, and safeguarding,
ensure they are physically and vocally fit to take part.

We reserve the right to refuse participation or remove a participant whose behaviour is disruptive or unsafe. In such cases, no refund will be due.

5. Accommodation & Facilities

Where accommodation or facilities are shown on the website, images are for illustrative purposes only. While room types may be guaranteed, specific rooms cannot be guaranteed unless explicitly stated.

6. Intellectual Property

All course materials, handouts, recordings, and content provided or created during the course remain our intellectual property unless otherwise stated. They may not be reproduced or distributed without permission.

7. Recording, Photography and Media Use

7a. Participant Recording

Participants may make audio recordings of their own individual lessons or coaching sessions only with the prior consent of the faculty member concerned.

Recording of masterclasses, rehearsals, ensemble sessions, lectures, or performances requires the consent of the faculty member and any identifiable individuals.

Recordings made for personal reference must not be shared publicly without permission.

7b. Sharing on Social Media

We warmly encourage participants to share their Festival experience online.

Photographs and short informal clips that capture the atmosphere of the Festival — such as social moments, venue spaces, warm-ups, or public performances — may be shared on personal social media accounts, provided that:

All identifiable individuals have given their consent
No full teaching sessions, masterclasses, or performances are posted
The content reflects the professional integrity of the Festival and its artists

Please tag the Festival where appropriate and credit faculty members respectfully. By tagging the Festival, you grant us permission to reshare your public posts across our official channels.

Use of any Festival material for commercial purposes or for training artificial intelligence systems is strictly prohibited without express written consent.

7c. Festival Recording

We, the Festival, may photograph, audio-record, and film sessions and performances for archival, educational, and promotional purposes, in accordance with our Privacy Notice and applicable UK data protection law.

Participants who prefer not to appear in promotional materials should notify the Festival in writing before the course. We will make reasonable efforts to respect such requests.

8. Liability

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Otherwise, our liability is limited to the total amount paid for the course.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Festival of Voice